SHIPPING & RETURNS
Shipping costs and Details
Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times. After the payment goes through, shipping details will be emailed together with a valid traceable tracking number.
Taxes and duties
The Prices of Products are expressed in Euros, inclusive of taxes and excluding customs duties. For orders outside of the EU :
All applicable duties shall be borne by the customer. Our company cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.
Insurance
Our company insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by
our company.
Returns Policy
Daniele Carlotta Srl has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange. Any claim regarding the delivery of Product(s) must be submitted in 14 working days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.) and according to the following shipping conditions. The customer must contact the customer service via e-mail at sales@danielecarlotta.com to obtain return documents enclosed with the order as well as any information relating to the shipping. No parcel shall be accepted if not asked to the customer service first. The Product(s) must be returned to:
DANIELE CARLOTTA SRL
Via Siracusa 3
97014 Ispica
Italy
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt. Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks about the return of Product(s) are borne by the sender.For the customer service to accept the return, the Product(s) must be returned in the full condition in its original packing, undamaged, with its label
attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.The Customer shall not have to justify the reasons or pay penalties, except for return costs and all potential customs duties. Daniele Carlotta Srl cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused. On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.
Exchange
Should you be interested in a different size, colour or style, please return your item/s to us and simply purchase the new piece separately at danielecarlotta.com