CUSTOMER CARE

Pre Order Deposit Terms

1. Upon ordering a 50% deposit and the full delivery cost is to be paid. Your delivery details will be requested at this stage.

2. You will be sent an order confirmation after payment is made.

3. When the stock arrives we will email you requesting that the remaining 50% balance is paid. Your order will be sent once payment has been made and you will be sent tracking information.

4. The estimated date of arrival is specified on each product page and we are not expecting any delays. The dates provided are reliable.

5. Ordered items are considered as sold and the “pre-order” cannot be canceled. Once you have received the pre-order we allow for exchanges or store credit.

6. If for any reason your item is not sent within two weeks of the specified delivery date we will refund your deposit in full.

Privacy & Safety

Your security & privacy is important to us. Please note that any personal details provided will be kept confidential and will not be distributed to third parties.

Daniele Carlotta Srl will keep your details in a private & secure database, and they will be used for Daniele Carlotta related communication only.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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